Friday , October 23 2020


  • Al Futtaim Group
  • Ras Al Khaimah, UAE
  • Date Posted: Aug 18

Job Description

To be the voice and face of the business when the customer first makes contact and engage them by giving them the world’s warmest welcome. Be the first part of the link in the customer experience related to the sales process, handling professionally and efficiently, all initial customer concerns and queries and follow through escalations to ensure closure.

Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks
Handling all incoming telephone communications, using systems provided to log reasons for call or visit and forwarding to relevant team members, subject to availability
Providing excellent and a delightful customer experience as per company policy and procedures
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
Logging calls (including time, date and caller details)
Maintaining an up to date knowledge of personnel and procedures
Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Job Details

Job Location: Ras Al Khaimah, United Arab Emirates
Company Industry: Accounting
Company Type: Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Type: Unspecified
Monthly Salary Range: Unspecified
Number of Vacancies: Unspecified

Preferred Candidate

Career Level:Mid Career
Years of Experience: Min: 1
Residence Location: United Arab Emirates
Nationality:United Arab Emirates
Degree: Bachelor’s degree / higher diploma
About Us

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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