The primary role of the restaurant support is to manage IT operations at restaurant level. He will be responsible to identify any IT related problem and to highlight it to the concerned person in MIS Department. He will also be responsible to assist in any upgrade or IT related training in the restaurant.Duties & Responsibilities:• Assist in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc.)• Highlight technical problems and diagnosis of the same• Configure and install operating systems and make appropriate changes in the network as needed• Install new software as needed and set up new user accounts for employees• Request for new hardware as directed• Onsite tech support and operating system and hardware/software diagnostics as directed• After-hours follow up/actions also a requirement as needed• Analyze computer hardware problems, rectify them, servicing and replacing parts when necessary• Act as the middleman between user and MIS team• Utilize the agreed SLAs with the vendors in taking the IT services and report any breaches• Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)
Skills/Qualifications:• Valid UAE driving license• Bachelor’s degree in Computer Science/B.Tech (Telecommunication)• One-year certification in Computer Science or related field or equivalent job experience• Must have a certificate in Windows Operating System and any Virtualization platform• Knowledge in MS SQL• New store opening or new business set-up experience Experience Year/Area:• At least one-year experience in a similar support role• At least one-year experience with hardware repair and troubleshooting problems with PCs or retail POS terminals• At least one-year of hands-on networking experience (LAN/WAN deployment)• Familiarity with POS software (Aloha)• POS hardware familiarity and knowledge of retail POS environments (IBM, Radiant, Symbol)
Olayan Food Division
- Dubai, UAE
The Olayan Group has been involved in food services in Saudi Arabia and the Arab Middle East since the early 1990’s, when Olayan Financing Company acquired the Burger King franchise for Saudi Arabia and became the master franchisee for the wider region. In 2008-2009, Olayan expanded its food services to include Texas Chicken brand in UAE , Egypt and Oman. Olayan opened its first Burger King restaurant in Riyadh in December 1992. Today, there are more than 250 Burger King outlets in the region. Olayan Food Services Co. (OFS) operates the Saudi franchise. First Food Services (FFS), operates in the UAE, Egypt and Oman. The Burger King master franchise for the region is held by Olayan subsidiary HANA International Co. Ltd. Olayan is the Texas Chicken master franchisee for Oman, Bahrain and Qatar and the franchise operator for the UAE and Egypt. The new partnerships with BK and Texas Chicken demonstrate Olayan’s commitment to provide Middle Eastern consumers with more high-quality options in the convenience food sector. Another major international brand was added in 2012 when an agreement was signed with Buffalo Wild Wings to open restaurants in Saudi Arabia, UAE, and the wider Gulf region. The first restaurant will open in the first quarter of 2015. With strong international partners and brands and dedicated operators in each country, Olayan prides itself on building world class franchising organizations for the region.