Work closely with the top manegemnt to formulate the IT strategy in alignment with the overall strategic objectives of the company.
Develop the departmental goals, budgets and KPIs in line with the overall divisional objectives.
Develop departmental policies and ensure processes and procedures are in place to deliver on these policies.
Develop appropriate controls to monitor adherence to departmental policies and procedures and effectively address variances as applicable.
Monitor and control expenditure against approved budget and reconcile budget variances to ensure on-target performance against budgets.
Define and maintain a roadmap for the provision of IT operations to support all IT activities and services.
Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Manage the effective provision of operations team technical resources to all aspects of IT services.
Manage day-to-day IT operations, servers, telecommunication systems and data center including environment and platforms.
Maintain the IT operations technical toolset. (Including documentation of procedures, services implementation, and operations standard platform environment).
Manage alerts and incidents in the production environment, and coordinate responses and solutions with team members and/or suppliers.
Manage contracts with external suppliers including SLA’s where appropriate. Ensure regular follow-up meetings with external suppliers in order to ensure optimal service levels.
Responsible for staff management and staff development, including performance reviews, overall staff morale and motivation, and general staff well-being.
Ensure that the all company IT users are provided with efficient and timely IT support.
Monitor effectiveness of IT policies being implemented through systematic audits, as required.
Preserve IT assets by implementing and monitoring disaster recovery and back-up procedures and information security mechanisms.
Perform any other duty, within a reasonable professional boundary, as assigned by the manegemnt from time to time.
12 – 14 years of experience in IT with at least 6 years in a supervisory role preferably in the retail industry
Experience in managing Oracle ERP implementations and operation.
Experience in IT continuity management, disaster recovery.
Master’s degree in computer science or equivalent – Oracle ERP system certifications.