• Achieve individual success through generating new sales targets and providing sound customer service.
• Match customer needs with OSN’s products and services portfolio utilising all opportunities to up-sell.
• Apply the OSN approved selling technique at each customer encounter to deliver a compelling and engaging presentation each time.
• Ensure that customers leave the outlet with sufficient product information and a clear understanding of the subscription journey. Leave no question unanswered.
Product & Content Knowledge
• Maintain strong knowledge of OSN’s content; including top channels, series and programs.
• Comprehensively explain subscription benefits to the customer to ensure that the customer’s short term and long term TV viewing needs are met.
• Demonstrate hardware features and how-to instructions as part of a complete product presentation.
• Explain value-added features such as OSN Play, Go and the Privileges rewards program to underline the quality proposition.
• Compare OSN versus its competitors and free-to-air service providers. Clearly present package mix, pricing and overall services provided by OSN.
• Fully understand and keep up-to-date with the range of market offers and promotions, as well as business updates that govern existing subscriptions.
Policies & Processes
• To complete subscription contracts/processes of sale in detail in readiness for processing
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative, regulatory and company policies and procedures
• To resolve basic queries and escalate complex problems or customer complaints to sales management for support
• To receive payments and issue receipts for sales and services, ensuring accuracy of transactions and data input
Send CV waqar(at)flamingo-gulf.com
Adhering to policies and procedures