Wednesday , October 21 2020

Customer Service Officer job in Hawali, Kuwait

Job Description

• Welcoming and greeting each customer on receiving the call / customer in person.
• Following all reasonable instructions as requested by the management.
• Act as a link between the client – service center – management.
• Maintain records of all service center activity as well as calls flow to assist in strategic business development.
• Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
• Being constantly aware of customers and their needs.
• Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
• Always thanking the customer for visiting / calling and say goodbye
• Following all reasonable instructions as requested by the management.
• Make cold calls / calls to prospective clients and increase market share.
• Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
• Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
• Able to react to change productively & handle other essential task assigned by the superiors;
• Maintain compliance with all company policy & procedure.
• Working as a team with every member of the organization.

Job Details

Job Location: Hawali, Kuwait
Company Industry: Retail & Wholesale
Company Type: Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Type: Full Time Employee
Monthly Salary Range: Unspecified
Number of Vacancies: Unspecified

Preferred Candidate

Career Level: Mid Career
Residence Location: Kuwait
Degree: Bachelor’s degree / higher diploma

Miniso

  • Hawali, Kuwait
About Us

MINISO, a Japan-based designer brand, was co-founded by Japanese designer Mr. Miyake Junya and Chinese young entrepreneur Mr. Ye Guofu in Tokyo, Japan, with the former serving as chief designer. MINISO is the promoter of global “intelligent consumer products”.

 

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