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Call Center Agent jobs in Alghanim Industries at Kuwait

Job Description

Duties & Responsibilities:

  • IC agent must know how to handle & communicate with the all type of customers with the same level.
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
  • Maintenance Calls: create service orders or check for the order status
  • Complaint call: create customer complaint using CRM
  • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.
  • IC agent must know how to handle & communicate with the all type of customers with the same level.
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
  • Maintenance Calls: create service orders or check for the order status
  • Complaint call: create customer complaint using CRM
  • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

Job Details

Job Location: Kuwait
Company Industry: Electrical Engineering
Company Type: Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Type: Unspecified
Monthly Salary Range: Unspecified
Number of Vacancies: Unspecified
Date Posted: Dec 03

Preferred Candidate

Career Level: Entry Level
Years of Experience: Min: 0
Residence Location: Kuwait
Nationality: Kuwait

Alghanim Industries

  • Kuwait

About Us

Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.

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