• Comply with staffing schedules and break allowances.• Provide customers with accurate information at all times.• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.• Create complaint tickets correctly, in adherence with policies and procedures.• Update the database with the most recent customer information.• Handle stressed, angry and confused customers in the most positive way possible.• Escalate cases that require intervention by Shift in Charge or Call Center Manager.
• Prior experience in a customer service role.• Good communication skills.• Able to communicate in Arabic and English.• Good computer skills.
Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.