1. Duties & Responsibilities Branch Manager’s Duties & Responsibilities: The responsibilities of a Branch Manager include the following:
a. Handle incoming calls;b. Perform routine client outcalls;c. Schedule, follow up and reconfirm appointments;d. Maintain contact with employees to ensure a proper work flow and that client matters are well addressed;e. Integrate and up-date client files;f. Handle client payments;g. Provide customer consultations in an effective, excellent and knowledgeable manner, with the aim of increasing sales of Treatments, Packages, other Services and Products; perform up-selling and cross selling of Products, Treatments and Packages;h. Manage, organize, and update relevant data; i. Manage and control stocks;j. Provide, and ensure remarkable customer service is provided to clients;k. Perform/monitor opening and closing duties;l. Supervise and direct employees, with a view to enhancing their sales and customer service skills;m. Direct staffing, training and performance evaluations to develop and improve sales as well as the Silkor center’s work environment;n. At all times maintain contact with clients and employees in the Silkor centre, to ensure that quality service is at all times provided;o. Conduct daily sales and operation assessments and monitor every transaction made in the Silkor center;p. As applicable, apply and implement new processes and tools, communication venues, and training and sales methodologies to ensure operational success; q. Monitor and follow up on tasks and duties and responsibilities of all employees; r. Manage employee shifts and schedules and replace practitioners in case of absence or emergencies; s. Implement strategic sales plans to increase incoming revenue as well as Silkor’s customer database; t. Consistently meet daily and monthly targets as set by Silkor from time to time; provide regular updates on center revenue (on a weekly or bi-weekly basis, or as may otherwise be required by Silkor);u. Ensure the uniform application of all of Silkor’s policies and procedures, rules and regulations at the Silkor centre;v. Ensure the growth of the Silkor center and the commitment of employees to its success; w. Professionally handle client complaints and any incidents occurring on Silkor center premises; immediately and without delay report any concern/setback/complaint from both clients and employees to Silkor, along with steps taken to resolve the matter where possible;x. Encourage and participate in business development activities;y. Report to Silkor’s Area Manager and Silkor Head Quarters; andz. Complete and file all daily/weekly/monthly reports which may be required by Silkor’s Head Quarters from time to time (including but not limited to: Daily Report; Monthly Operating Report (MOR), Daily Inquiry Sheet, etc…). Fulfillment of Basic Duties: A Branch Manager shall also be expected to perform the basic duties required from a Branch Manager (Annexure B).
Adherence to Company Rules and Policies: A Branch Manager shall also be required to adhere to all Silkor practices, rules and policies as existing on date or any amendments thereto. These include all rules and policies present in the Silkor Employee Manual, such as but not limited to those relating to: a. Employment Applications;b. Employment Policies (Confidentiality, Probationary Period, Working Hours, Lunch Breaks, Personal File, Performance Appraisal, Disciplinary Action, Employment Termination);c. Standards of Conduct (Attendance & Punctuality, Absence, Telephone Use, Grooming);d. Benefits and Services (Vacation, Holidays, Sick Leave, Maternity Leave, Bereavement Leave, Payday); ande. Legal Disclaimer.
1. Skills & Abilities The skills and abilities expected of a Branch Manager include the following:
- Advanced leadership skills
- Good communication skills
- Service and customer oriented with good customer service skills
- Good marketing and sales skills
- Ability to organize, plan, and prioritize work
- Ability to take reasoned decisions efficiently
- Ability to work under pressure
- Multi-tasking abilities
- Good persuasion techniques
- Good problem-solving skills
- Outgoing, energetic, and friendly personality
- Advanced computer skills
1. Education & Experience The minimum education and experience required for a candidate to qualify for the position of Branch Manager include the following:
- Bachelor’s Degree or equivalent in Health Management, Public Health, or a Paramedical field
- 3 to 5 years’ experience in the field
Silkor – Laser Medical Center
Established in Beirut in 1997, Silkor is an industry pioneer and the Middle East and North Africa (MENA) region’s leading chain of laser hair removal, laser medico-aesthetic and skin treatment services. Since then, Silkor has expanded its operations across the Middle East and is now poised to penetrate Europe. Today, Silkor Holding employs 250 multinational employees who have performed over 3.2 million treatments in the Middle East. With the new establishment of its Headquarters in Saifi, Solidere and its GCC Head Office in Dubai, Silkor Holding oversees its regional operations by providing the following shared services: HR, Marketing, Operations, Finance, Corporate Development and Project Management. .