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Arabic Service Advisor – Automotive jobs in Global Management Solutions (GMS) at Al Kuwait, Kuwait

Job Description


  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department


Job Details

Job Location: Al Kuwait, Kuwait
Company Industry: Automotive Repair, Spare Parts, & Support Services
Company Type: Recruitment Agency
Job Role: Maintenance, Repair, and Technician
Employment Type: Full Time Employee
Monthly Salary Range: $1,000 – $1,500
Number of Vacancies: 1
Date Posted: Jan 12

Preferred Candidate

Career Level: Entry Level
Years of Experience: Min: 3
Residence Location: Kuwait
Nationality: Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
Degree: Certification / diploma

Global Management Solutions (GMS)

  • Al Kuwait, Kuwait

About Us

With a global reach and regional focus, GMS is a specialist Automotive, Consumer Markets and Financial Services Executive Search Consultancy. GMS (Global Management Solutions) was founded in 2014 by a team of Industry Experts with a desire to work exclusively with clients and a network of pre-selected talented individuals within our specialist markets. We were established based on feedback from our customers; many of who identified considerable flaws in the Recruitment Industry in the MENA region ranging from a scarcity of market experience to a lack of customer centricity. With dedicated resources spanning the Middle East, Europe, Asia and Africa, we leverage our global network, deep regional and industry expertise and best practice frameworks to help clients build high performance Leadership Teams and Talent Pools, generating sustainable competitive advantages for our clients. We align our services with the Missions, Strategies and Cultural DNA of our clients to deliver a right-first-time service. Our core values of Trust, Honesty and Respect are evident in all of our interactions with both clients and candidates and govern all of our activities.

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